Norfolk Hideaways Reviews

The good points - plenty of light. Woodburner works well. Kitchen modern with good appliances - no tumble dryer. Heaters work well and provide plenty of heat. Shower works well. Nice little garden.

The not so good points - on a very busy road so need to take care coming in and going out especially with young children or the elderly. No tumble dryer so in cold wet weather you would be stuck with wet laundry. If you have a small dog the gate is not secure - the dog could easily get through the railings in the gate. The bathroom is quite small and using the loo would be difficult if you were a big person.

The stairs are very steep. The bedrooms are quire small and the smaller of the two is especially so. The cottage is advertised for 4 - four is 2 too many. The bed in the bigger room is a double but not large - the sheets are synthetic and the duvet - also synthetic - barely covers the bed. If you open the window you are bombarded with noise from the traffic.
There is a trundle bed in the smaller bedroom.

The hot water comes on in the morning and the evening - but at neither time is there enough to have a bath with a comfortable level of water.

The rental is not cheap and for the price not value for money.

Booked a week long holiday, found we as a family could no longer make it. Cancelled months in advance, they kept the deposit which is 1/3 total price. Could easily have been relet, and no doubt will be. Outrageous there’s no even conditional return of deposit (ie returned if rebooked by another customer) when cancelled so far in advance. Use another company with better and more flexible terms. Cottage itself is nice but as they frequently say, they’re just a bookings and management service, so cottage nothing to do with them and still 1 star.

Excellent company and i do not understand the negative reviews, I think some individuals must be having a bad day. I have stayed at several of their properties and have had to ring them over issues with the house. The last time was because the washing machine was broken and leaking water everywhere. A Plummer arrived within 15 mins and so did the house keeper. The women I spoke to at Norfolk Hideaways were very good and helpful and I have never found the staff anything other than kind and courteous. I genuinely think the holiday company is misrepresented by some of the reviews and In my experience it is an excellent company.

Booked Stone Cottage, Sharrington, Norfolk. Very tired property, certainly wouldn’t say the property had had any form of deep clean. You can hear the mice or rats (or some form of infestation) in the top bedroom in the eaves. Very off putting when you’re trying to sleep. Not great inside, the cottage is desperately in need of some love and attention. Grounds are nice. Will cut our stay short and go home to cleanliness and comfort.

Booked Sands cottage In snettersham. The property was filthy, the cesspit leaked and the owner was unwilling to sort, very disappointed. No offer of any compensation Spoke to Norfolk Hideaways who did nothing to rectify this. We book cottages 3 times a year. Steer well clear. Useless.

Just returned from 5 days at Toad Hall at Burnham Deepdale Norfolk. Very disappointed with the cleanliness of the place. Although this is an old property it hadn't been properly cleaned for quite some time. Dust everywhere, cooker a disgrace, extractor covered in grease. Poor quality bedding and stains on sheets and pillows. One pillow had no pillowcase on. Showers very small. Mirrors dirty as was the floors. Bulbs missing and no spare. Constant flickering lights in the dining room. Finally no recycling bins. Extremely disappointed ?

PLEASE BE CAREFUL WHEN BOOKING WITH THIS COMPANY
Took payment in full to ring back the same day to say we couldn't have the holiday we had paid for as someone else had booked it a minute before us and that there booking system had allowed that to happen.

We stayed in a really nice house on Beach close Overstrand, really nice place. The problem was I bought a nice picture from a local shop for my wife and as it was delicate the plan was to pack it last, in the end we forgot it in the packing madness. Long story short we forgot to pack it and it has now ‘disappeared’. Norfolk hideaways say it’s nothing to do with them , I’ve reported it to the Police and will see what happens. It’s a pity you cannot trust people in this situation.

Update the items have been found and the office staff have been very helpful with getting the items back to us.

We were due to visit Swan Cottage on 10th June , Four weeks before we received a phone call to say they had cancelled it as the property had been flooded in February and was being refurbished , To say I was disappointed was an understatement as we were bringing three children and the outdoor pool was the draw for them to have a lovely weeks play in their own pool Emma was the only saving grace she was professional in her approach and I had a refund after much messing about by other staff promising and not delivering the refund She is the star in a very upsetting experience

Lovely properties to stay in but when we called up for some help from customer service we were met with an extremely rude woman who did not want to help and was very short on the phone. Please train your staff to be polite on the phone.

AVOID - Booked a stay at Wentworth Retreat via AirBNB only for it to be cancelled the following day after taking payment. No explanation or apology, just cancelled and wait 7 days for a refund. My advice would be to avoid and book somewhere else unless you want an absolute headache to get your money back. Absolute joke.

Avoid ! This property is cluttered with personal items.family photos. Umpteen cushions and ornaments despite receiving notification that these would be removed because of COVID. Cutlery was filthy. Freezer frosted up and in the outside garage dishwasher smelt. Do I need to go on …… ! Appalled because it’s not cheap accommodation

Booked a property, only to be informed 2 weeks later that there had been a double booking. Same property still listed as available on a global website after booking confirmation received. To avoid any booking uncertainty, book elsewhere.

We (family of five adults) stayed at Egret in South Creake. A lovely cottage which was very clean and had every possible item in the kitchen , lots of cleaning materials available for our use and a welcome pack of teas, coffees and a delicious cake, The road it stands on is quiet busy though and some may find it a little noisy. The summer house was also well equipped especially if you had children in your party, South Creake is a nice little village and the coast is a short drive away.

Again another tale of how I feel Norfolk Hideaways have let me and my family down and hid behind their "legal advisors" whilst saying my contract is with the owners.But also that I should use travel insurance or credit cards to claim my money back, anything but them acknowledge they should do as other travel companies are doing and refund.
I have logged a case with the CMA (competition and markets authority). It takes 5 mins.
Simply avoid them once Covid is open and book with people who will focus on customer satisfaction.